The LDAP Guys
Symas has several services offerings:
The Distributions are binary distributions of Open Source Software. Symas offers free educational Distributions (Silver) and production Distributions (Gold) under annual subscription plans. We either do sponsored development of Open Source Software for contribution to the communities or enterprise-specific development to help integrate Symas's Open Source based Products into the enterprise. LDAP University is a series of training courses for OpenLDAP, Symas Unified User Management or UUM (LDAP-enabled name switch service and/or pluggable authentication module support), or Joshua Tree Software's Fortress.
The table below summarizes list prices. Details follow.
Symas OpenLDAP Silver - The Free Version
Symas OpenLDAP Silver is available free of charge from our download portal. It comes with no support and is not actively maintained.
This package does not contain all of the more complex overlays and does not support
Symas OpenLDAP Gold
Symas OpenLDAP Gold is the full, current, commercial distribution of Symas OpenLDAP. It is available under an annual support subscription. Support for Symas OpenLDAP Gold includes maintenance releases of the binary distribution based on Open Source Software project updates. During the subscription period subscribers have unlimited access to updated versions of the Symas OpenLDAP distributions and to defect corrections as posted.
Symas OpenLDAP Gold includes unlimited technical support via email. The support email line is only officially staffed during Symas's normal business hours. All reports or requests are made through Symas's trouble-ticketing system via email addresses unique to subscribers.
Symas also offers 24x7x365 support which includes telephone support. Symas often initiates telephone contact with subscribers, even those without telephone support, when appropriate.
Symas OpenLDAP OEM Agreements
Symas offers qualified original equipment manufacturers (OEMs) and independent software vendors (ISVs) technical support and tested, prepackaged binaries for Symas's OpenLDAP distributions. This helps OEMs and ISVs integrate directory services software into their products or solutions, providing them with Symas OpenLDAP distributions for inclusion with their products. Under this program, the end-user customers get their support from the OEM or ISV. Symas supports the OEM or ISV as "Level 3" support.
This program provides the services offered in the Symas OpenLDAP Gold subscription to the OEM or ISV. That means the base subscription includes unlimited email support. 24x7 telephone support is available. Other training or consulting services are provided under standard consulting contracts. OEM customers are strongly recommended to contract with Symas for LDAP University training for their technical support teams and others who may need in-depth experience with the software.
The cost of an OEM agreement of this type is charged per platform (operating system on a family of processors) per year, rather than per-server. Other arrangements including per-customer pricing are available for discussion.
Symas Unified User Management is available through an annual support subscription. There is no free version. Evaluation copies of current versions of UUM can be obtained under an Evaluation Agreement; for more information, contact us through our sales email address.
Support for the standard UUM distribution includes maintenance of the source and binary software products as normal Open Source Software project activity updates the software, access to any updated versions of the UUM binary distributions made and posted during the subscription period, and defect corrections for defects in the software as delivered. Defects are limited to functional failures in functionality originally programmed into the software and do not include extensions or improvements which can be requested under separate development contracts. Technical support for UUM does not include any technical support for the LDAP directories which the libraries are configured to connect to or applications which invoke the libraries or for the configuration files (nsswitch.conf or pam.conf). Symas will assist in isolating the root causes of problems to UUM or one of those others but will only provide support for UUM itself. UUM support includes unlimited technical support via email with the understanding that the support email line is only officially staffed during Symas's normal business hours.
Unified User Management requires extensive integration into your environment and Symas offers a specific service to help. The UUM Configuration Management Option (CMO) provides customized configuration files to fit your requirements. The customized files are provided in the native installer format for your system(s). There are two costs associated with the CMO: Development Services to prepare and package the configuration files and the maintenance fee for each system on which CMO will be used. Initial development of CMO configuration files and installers costs $6,000US per platform. The annual subscription cost for each system on which CMO packages are installed is $20US. The discounts for high volume UUM users electing to use the CMO service are the same as for UUM (10% for installations with more than 400 systems under subscription).
Symas offers planning, design, development, testing, and integration services under consulting contracts. We are available either directly to end-user enterprises or to or through OEM partners.
Our standard consulting rate is $250US per hour. This is the standard rate for short-term engagements, particularly those with uncertain work-scopes. Reduced rates for larger commitments of consulting time will be considered.
Symas also undertakes work of this type under fixed-price, fixed delivery date contracts. Many of our development contracts are done with such terms. Preparation of proposals is often done under design contracts. Assuming the scope of work is well defined, design projects can also be fixed-priced.
The most common development work we undertake are projects to add features to OpenLDAP or other Open Source software projects. We generally get assurances from the Project communities that such enhancements or extensions will be accepted by the community on completion and perform the work specifically to be contributed at the end of the project. For such projects, we perform the development at our cost of engineering, testing, and delivery, turning the code over to the upstream project under their normal license (with attribution to the party funding development). Development outside that model is done at higher unit costs and requires special Technical Support agreements (and is rarely justifiable).
Symas offers several training courses under the general name LDAP University. The most popular are:
When Symas produces the course and offers it for public attendance, the cost is $850US per student per day plus the cost of course materials. Public courses are, however, rare. Symas only offers them when a number of individuals have alerted us to their desire to be trained that way. Please let us know if you are interested.
On-site training is the most common LDAP University activity. If your enterprise wants to train several people at once and to hold the training on your site, the cost is $2,000US per day exclusive of travel expenses. We can also arrange to do the training via WebEx on a somewhat more flexible schedule. Contact to discuss your needs.
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