Symas Support Services include email and telephone support.
These services are praised by our customers as “The Best LDAP Maintenance and Technical Support” available on the market.
Email support includes unlimited technical support emails. Our support email line is fully staffed during Symas’s normal business hours. All reports or requests are made through Symas’s trouble-ticketing system via email addresses unique to subscribers.
In addition to regular business hour email support, Symas offers 24x7x365 support which includes telephone support.
For pricing details on these support options, check our subscriptions.
To submit a support request, Registered customers should use one of the following options:
- Call our support teams at US: (855) LDAPGUY (532-7489) Int’l: +1 (650) 963-7601
- Send an email to their dedicated support email address, as provided at the time of the subscription purchase
Submitted cases are processed within a few business hours.