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Dedicated Support Team

Offering annual subscriptions to those who require enterprise-grade capabilities, uptime and support.

We offer annual subscriptions to Symas customers who require enterprise-grade capabilities, uptime and support.

Our Promise To You

We pride ourselves on offering the best enterprise support based on:

Knowledgeable Staff

Located all over the world, our staff have experience writing, troubleshooting, supporting, and training. You will speak with a knowledgeable staff member when you call.

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Fast Response Time

Our goal is to ensure a knowledgeable team member replies to your ticket promptly and can immediately offer you technical assistance.

Product R&D

We are always working to improve not only how we provide support, but the products we support. We constantly strive to bring you the best versions possible.

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Documentation

We value documentation and are meticulous when it comes to documenting and sharing useful information to our subscribers.

Save 20% on Subscription

We offer registered 501(c) 3 non-profit or educational institutions 20% off all of our support subscriptions.

Save 20% on Subscription

We offer registered 501(c) 3 non-profit or educational institutions 20% off all of our support subscriptions.

Pricing & Options

Your support subscriptions give you access to tested and packaged binaries, product maintenance, and unlimited email support tickets, which go through our ticketing system from your unique customer email address, and are processed promptly. Symas provides technical support for the testing, use, and operation of specific versions of OpenLDAP software. Technical support includes answering questions, configuration assistance, access to software upgrades, and access to software defect fixes.

Standard Subscription
US Business Hours Support

Critical Issue Subscription
(24×7 support)

OEM/ISV Subscription

Volume Discount
Symas OpenLDAP GOLD $6,000/server $9,000/server $6,000/platform 10% for 10 or more servers
OpenLDAP for Linux Package Support $1,000/server $1,500/server N/A 10% for 20 or more servers

Cash Pre-payment Discount: 10% for terms of 3 or more years.
Additional Discounts: 20% off for non-profit and educational institutions.

Sign up for industry-leading, enterprise support for Directory Services.