Many IT organizations are outsourcing some of their IT services. Mission critical LDAP directories lend themselves to such offload strategies. However, LDAP directories are complex. With many networking options, security requirements, database capabilities, performance and capacity management demands; LDAP directories require specialized day-to-day support. With Symas Hosted Services, Symas sets up servers, installs and manages the Linux platform, manages networking, sets up an operating OpenLDAP service, and operates it on your behalf — a DaaS.

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This service is an add-on to a Symas OpenLDAP Gold “High Severity” (24x7x365) support plan. It is priced per production server per year just like the support plan.

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Symas takes responsibility for:

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• Standing up servers with appropriate systems software (OS) and networking software

• Maintaining those servers, addressing software maintenance and updates as required

• Installing and maintaining the OpenLDAP configurations

• Directory Data Operations: loading, backups, maintenance of replication, etc.

• 24x7x365 monitoring

• Responding to alerts, performance/capacity management, and issues that arise with the LDAP service

• Coordinating with other stakeholders to participate in system and network scheduled events

• Planning for and implementing new LDAP-related application requirements

• Maintaining the servers: closing security issues, introducing functional enhancements, and pre-empting problems that others have experienced

• Providing input to capacity management and as seamlessly as possible providing adaptive, dynamic, and responsive directory services