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3 Turn Productions applauds service from Symas

Symas gives startup exemplary support and service

OpenLDAP works really smoothly
In 2013 the president of Three Turn Productions, Judy Tyrer, reached out to Symas for database help as she was preparing to launch her virtual roleplaying game, called Ever, Jane.

Some of her concerns were:

  • Having data set up correctly.
  • The need for rapid reads.
  • Server Management.
  • The ability to understand all the technical terms.

At the time, Tyrer was using an embedded database, BD Pro, which she found “can’t handle as much data as I have.” Symas Corporation stepped in with OpenLDAP support to ensure gamers wouldn’t have to wait for data and that their logins would run smoothly. While BD Pro still plays a small role within the platform, Symas OpenLDAP does the heavy lifting.

“[OpenLDAP] works really smoothly. It is really awesome; it’s a black box I can really count on. I trust that this works. I’m thrilled, I don’t know any other way to say it!”

Regarding her support subscription with Symas, Tyrer said it’s the “most warm, fuzzy thing in the world. I don’t need to panic, I just call Edgar (Symas technical support) and he’ll take care of it.”

However, Judy says, “You guys are so not like that. It’s much quicker and your customer support is exemplary.”

This is a big difference from what Tyrer has experienced with other companies. “It’s just a nightmare when you call them,” Tyrer said. “You’re on hold for 45 minutes, you can’t get through, and they won’t fix your problem anyway. You guys are not like that. Your customer support is exemplary.”

Superior Support, Superior Service

“I can depend on my data being where I need it, when I need it. You guys have an amazing company with superior support, knowledge and fast reaction time.”

Judy Tyrer, President of 3 Turn Productions

Hosting solves challenges, training gives insight

I understand what LDAP can do for me
When Symas took over hosting for Ever, Jane, it solved 80 percent of the challenges Tyrer was experiencing. This improvement became even more valuable in the fall of 2017 when, after an article release in The Guardian, the  already popular gaming site received nearly 6,000 unexpected hits. “We had all of this unexpected user input coming in, and so we ran out of memory . . . you guys fixed it within like, two hours. It was really fast. It was awesome.”

Over the years, Tyrer has come to appreciate the level of education and training she receives from Symas with each support call. “It’s hard to learn new technology when you get comfortable with what you know. Shawn (Symas software architect) was amazing in teaching me about it and helped me through a really tough time. As we worked together, I came to understand more and more what LDAP can do for me.

An amazing company

My data is where I need it, when I need it
How does Tyrer sum up Symas Corporation and OpenLDAP? “I can depend on my data being where I need it, when I need it,” she stated emphatically. “You guys have an amazing company.”

Let the team at Symas assist in making a smooth transition to OpenLDAP. 

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