We are excited to announce a new and improved way to securely exchange files with Symas using our dedicated file transfer service at uploads.symas.com.
This update provides a streamlined, secure, and reliable method for transferring files and directories directly to Symas using standard SFTP and SCP tools.
What's Changing?
Moving forward, files should be uploaded directly to uploads.symas.com using your assigned RT Symas credentials. Once connected, files must be placed in the designated SaveHere directory for processing.
This new process offers:
- Secure encrypted file transfers
- Support for both individual files and entire directories
- Compatibility with standard Linux, macOS, and Windows SSH tools
- A simpler and more consistent upload experience
Uploading Files
Using SFTP
For users who prefer an interactive session, connect using SFTP:
STFP connection example:
# Example Commandline Output:
sftp -oUser=test_user@example.com uploads.symas.com
test_user@example.com@uploads.symas.com's password:
Connected to uploads.symas.com.
sftp> cd SaveHere
sftp> put test.txt
Uploading test.txt to /SaveHere/test.txt
test.txt
Using SCP
To transfer a single file directly from the command line:
SCP connection example
# Example Commandline Output
scp -o User=test_user@example.com test.txt uploads.symas.com:SaveHere/
test_user@example.com@uploads.symas.com's password:
test.txt
To upload an entire directory:
# Example Commandline Output
scp -o User=test_user@example.com -r testdir uploads.symas.com:SaveHere/
test_user@example.com@uploads.symas.com's password:
test2.txt
Who Should Use This?
This process is intended for anyone who regularly sends files to Symas, including:
- Customers exchanging data with Symas support team
- Internal teams transferring reports, backups, or support files
- Processes that require secure file delivery
Getting Started
To begin using the new upload service, ensure you have:
- Your assigned Symas RT username
- Your RT account password
If you need assistance resetting credentials, please use the Symas Self Service Password site.
Moving Forward
This new file transfer service enhances security while simplifying the file submission process. We encourage all users to begin using uploads.symas.com for future file transfers and to update any existing documentation accordingly.
Thank you for helping us make file transfers more secure and efficient.